Returns Policy
Effective Date: 10/19/2023
At TeePandas.com we strive to provide you with high-quality, customized products that meet your expectations. We understand that there may be instances when a refund is necessary. This Refund Policy outlines the conditions under which we will process refunds.
Refund Eligibility
We offer refunds under the following circumstances:
- Damaged Product: If you receive a product that is damaged during shipping, please contact us within 30 days of receiving the product. To be eligible for a refund, you must provide clear and unaltered photographs of the damaged product and its packaging. These images are crucial for us to process your refund and improve our quality control procedures.
- Manufacturing Error: In the event of a manufacturing error, please contact us within 30 days of receiving the product. To qualify for a refund, you must provide clear and unaltered photographs that demonstrate the manufacturing error. This helps us identify and rectify any issues in our production process.
Refund Process
To request a refund for a damaged product or manufacturing error:
- Contact our customer support team at via this form within 30 days of receiving your product. Please include your order number and a detailed explanation of the issue.
- Provide clear, unaltered photographs that clearly show the damage or manufacturing error, including pictures of the packaging if applicable.
- Our customer support team will review your request and respond within a reasonable timeframe.
- If your request is approved, we will process the refund to your original payment method.
Refund Restrictions
Please note that we do not offer refunds for the following reasons:
- Personal dissatisfaction with the design, color, or size of the product, as our products are custom-made to your specifications.
- Errors in the information provided by the customer during the order process.
- Delays in shipping caused by factors beyond our control.
Cancellation Policy
Orders are sent to production everyday at 5:00 PM eastern standard time. You may cancel your order anytime before that. If you order after that time period, you will have until the next business day at 5:00 PM eastern standard time.
Contact Us
If you have any questions or concerns regarding our refund policy or need assistance with a refund request, please use the form located here.
TeePandas.com reserves the right to update or modify this Refund Policy at any time.
Thank you for choosing TeePandas.com. We appreciate your business and will do our best to ensure your satisfaction with our products and services.